F.A.Q.

4Schools is not built for specialists in the field of computer science. Our priority is facilitating your needs. It is designed to work on any computer or device that is connected to the internet and does not require specialised knowledge in computer use. You will be surprised to see how simple and easy-to-use this programme is.

F.A.Q.
Is my information safe?

 

Your laptop, your local server and your mobile phone can fail in many ways. Their hard drives can be destroyed, their files may be copied without your knowledge, your phone or laptop can be stolen or lost. Such incidents happen every day, even to the most careful of us. 4Schools is a cloud-based service and offers a high level of safety and availability for your data (sovereignty and protection), as well as access to it under controlled circumstances. No one else can have access to your data, except through permissions granted by you, as we have high safety standards, in all aspects.

The storage of your data at 4Schools is done through the Microsoft cloud service Azure, one of the most modern data storage systems and trusted by thousands of organisations that manage critical and sensitive data such as banks, governmental organisations, insurance companies, health organisations and telecommunications corporations. The safety, protection, transparency and sovereignty of your data are assured by the Microsoft Azure platform through the use of Security Development Lifecycle (SDL) from the initial design on.

Certifications: Azure meets a wide series of international, local and special industrial compliance standards, including ISO 27001, FedRAMP, SOC 1 and SOC 2. Azure complies with strict safety controls that are included in these standards and this is shown by accurate controls conducted by third bodies certifying that Azure services meet international industrial standards, certifications, certificates and licenses.

Microsoft Azure has the following certifications: CDSA, CJIS, CSA CCM, EU Model Clauses, FERPA, FIPS 140-2, ISO/IEC 27018, ISO/IEC 27001/27002:2013, PCI DSS, SOC 1 and SOC 2.

What can I do if I have a question or a problem while using 4Schools?

 

 

The 4Schools team is always at your disposal to address any questions on 4Schools or any other issue relating to the better use of our products by your organisation.

In addition to the knowledge database we provide at 4Schools, which includes answers to hundreds of issues raised by users (your colleagues), you can also find the ‘Help’ area, where the functions of the application are presented in a simple way, helping you to find what you are looking for. Moreover, as a registered user you can send a personal message to the Support Team by clicking ‘My Account’ and then ‘Enquiry’. This service is available at any time, 365 days a year and 24 hours a day.

Of course, you can also seek help by calling our support number +30 210-6990401, which is available from 8:00 a.m. to 8:00 p.m. on working days. A specialist in 4Schools (one of ten people) will call you back and will address the issue you are facing.

Our school is already computerised. Our data is in word files, grades are in excel files, applications are scanned and the secretaries have separate files with all the contact information we need. Why would I need 4Schools?  

 

This is actually not the optimal way to organise a modern school. Information that is scattered among files with no clear classification or hierarchy, where each area or individual keeps separate information in a separate way and everything is stored in different locations results in chaos.

4Schools can help you establish processes that users often do not develop themselves. All of your data for your organisation can be digitised and organised, to be stored in the same location, so that you are always in control and you can create become the organisation that your school needs.

Using 4Schools, all your data will be accessible from everywhere. Naturally, this will be done within a strict system of rights and roles, so that everything is viewable only by those who need to see it. You will be able to carry out tasks that once were only possible at your school from anywhere.

Last but not least, with 4Schools you can become a member of a supremely innovative group teachers’ team, benefiting from the accumulated experience of EPAFOS’s support team, bringing you can have professional support from our specialised workers over the entire year.  

How can we generate special reports for our school?

 

4Schools has hundreds of sample reports you can run that cover the majority of needs of a typical educational organisation. Moreover, our strong report generator allows you to edit and adjust each default report according to your needs.

However, if you still need a specialized service, the development department can create a custom report especially for you at a reasonable price.

Can you show us case studies or client comments?

 

Of course! Testimonials and case studies from just a few of our thousands of successful projects can be found here

Is the installation of 4Schools easy? We do not have the time or the experience to spend weeks setting up software or in customising it and adjusting it to the way that our school works.

 

4Schools installation is a very simple process. We do all the work related to the initial system customisation for your educational organisation. Thus, you can be freed to focus on providing the concrete information on your student body, parents and teachers, enabling the beginning of the productive operations of the system to come as soon as possible.

Feel free to contact our company

to give you a detailed offer, after first studying your needs and finding the ideal options that suit your educational organization.

4Schools Logo