F.A.Q.

4Schools is not built for specialists in the field of computer science. Our priority is facilitating your needs. It is designed to work on any computer or device that is connected to the internet and does not require specialised knowledge in computer use. You will be surprised to see how simple and easy-to-use this programme is.

F.A.Q.
Is the installation of 4Schools easy? We do not have the time or the experience to spend weeks setting up software or in customising it and adjusting it to the way that our school works.

 

4Schools installation is a very simple process. We do all the work related to the initial system customisation for your educational organisation. Thus, you can be freed to focus on providing the concrete information on your student body, parents and teachers, enabling the beginning of the productive operations of the system to come as soon as possible.

I want to have full control of my school at all times and track how my teachers are working as well as how their students are progressing. What tools does 4Schools offer to help me with this?

 

With 4Schools, you can grant teachers access to the system so they can upload everything related to their work: their progress in the syllabus, the educational material, their students’ grades and absences, comments on students’ progress and anything else that is relevant to your organisation.

At the same time, you, as the school’s manager, have a complete image on demand of all inputs made by teachers and their overall work, while parents, students, the secretarial staff and whoever else needs to be informed can receive updates.

Using our programmes, you will create a digital online educational experience for your organisation that exceeds your parents’, students’ and teachers’ expectations.

If I decide to stop using 4Schools, how can I get my stored data back?

Believe us, you will never have a reason to stop using 4Schools. We know our work very well, and we are fully convinced of the value of 4Schools. We are sure that it will meet all your expectations. Of course, all data entered is yours.

The tools that come with the platform let you export all of your data at any time. If you do so, all the data for your institution saved by 4Schools will be stored at your computer in local files and will be accessible to and editable by. Our system is made to ensure that the information you upload is yours and can always be extracted from the 4Schools service.

What can I do if I have a question or a problem while using 4Schools?

 

 

The 4Schools team is always at your disposal to address any questions on 4Schools or any other issue relating to the better use of our products by your organisation.

In addition to the knowledge database we provide at 4Schools, which includes answers to hundreds of issues raised by users (your colleagues), you can also find the ‘Help’ area, where the functions of the application are presented in a simple way, helping you to find what you are looking for. Moreover, as a registered user you can send a personal message to the Support Team by clicking ‘My Account’ and then ‘Enquiry’. This service is available at any time, 365 days a year and 24 hours a day.

Of course, you can also seek help by calling our support number +30 210-6990401, which is available from 8:00 a.m. to 8:00 p.m. on working days. A specialist in 4Schools (one of ten people) will call you back and will address the issue you are facing.

Is my information safe?

 

Your laptop, your local server and your mobile phone can fail in many ways. Their hard drives can be destroyed, their files may be copied without your knowledge, your phone or laptop can be stolen or lost. Such incidents happen every day, even to the most careful of us. 4Schools is a cloud-based service and offers a high level of safety and availability for your data (sovereignty and protection), as well as access to it under controlled circumstances. No one else can have access to your data, except through permissions granted by you, as we have high safety standards, in all aspects.

The storage of your data at 4Schools is done through the Microsoft cloud service Azure, one of the most modern data storage systems and trusted by thousands of organisations that manage critical and sensitive data such as banks, governmental organisations, insurance companies, health organisations and telecommunications corporations. The safety, protection, transparency and sovereignty of your data are assured by the Microsoft Azure platform through the use of Security Development Lifecycle (SDL) from the initial design on.

Certifications: Azure meets a wide series of international, local and special industrial compliance standards, including ISO 27001, FedRAMP, SOC 1 and SOC 2. Azure complies with strict safety controls that are included in these standards and this is shown by accurate controls conducted by third bodies certifying that Azure services meet international industrial standards, certifications, certificates and licenses.

Microsoft Azure has the following certifications: CDSA, CJIS, CSA CCM, EU Model Clauses, FERPA, FIPS 140-2, ISO/IEC 27018, ISO/IEC 27001/27002:2013, PCI DSS, SOC 1 and SOC 2.

Can you show us case studies or client comments?

 

Of course! Testimonials and case studies from just a few of our thousands of successful projects can be found here

Feel free to contact our company

to give you a detailed offer, after first studying your needs and finding the ideal options that suit your educational organization.

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